Terms of service

MNF Infotech is a proprietorship owned by Nancy Gopal Savaliya, with its principal place of business at 1st Floor, Plot No 37, Marutidham Bunglows, Gurukul Road, Near ABC Circle Sarthana, Nana Varachha, Surat, Gujarat 395006, India. Our GSTIN is 24HQXPB6184C1ZK.

We, us, our

MNF Infotech. Because it is a proprietorship and not a company, its obligations are those of its proprietor.

You, your

The person or organisation reading this website and, in the engagement sections, our client.

An engagement

Any work you ask us to carry out: a project, a retained programme or an advisory arrangement.

The agreement

The proposal, statement of work or service agreement setting out a specific engagement — scope, deliverables, timing and fees.

The website sections apply from the moment you open the site. The engagement sections apply once you accept a proposal. If you do not accept the website terms, please stop using the website. The revision date on this page shows when these terms last changed.

You may read the site, save or print pages for your own reference, and send us an enquiry. That is the whole of the permitted use. Nothing published here is an offer capable of acceptance, and nothing here is professional, legal, financial or tax advice.

What you must not do

• Scrape or bulk-copy the site by automated means, beyond ordinary search-engine indexing that respects our robots directives.
• Probe or scan the site or its infrastructure, or try to reach any part of it that is not published.
• Interfere with the site's availability, including by flooding the enquiry endpoint, evading its rate limiting or submitting malicious payloads.
• Use the enquiry form for unlawful, deceptive or unsolicited commercial material, or to submit another person's details without a lawful basis.
• Republish or adapt our copy, design or code as your own, or present yourself as connected to or acting for MNF Infotech.

What this site does with what you send

This website sets no cookies of its own and runs no analytics product, tag manager or advertising pixel, so there is no consent banner to dismiss and nothing here follows you afterwards. When you send an enquiry, the fields are checked on the server, rate limited against flooding and forwarded to us as an email through a transactional email provider. Nothing is written to a database, because there is no database behind this site. Our privacy policy and cookie policy describe that in full, and they govern wherever this summary is the shorter account.

The text, layout, diagrams and code of this site belong to us, apart from third-party names used descriptively and components used under their own licences. We aim to keep the site available and accurate, but do not promise it will be uninterrupted, error-free or current at every moment.

We do not start work on the strength of a conversation alone. Every engagement is written down first, so both sides can point at the same document later.

1. 01You send an enquiry, or we speak, and we establish what you are trying to achieve and whether we are the right people for it.
2. 02We prepare a written proposal: scope, deliverables, assumptions, exclusions, fees and how the work is sequenced.
3. 03You accept it in writing. Acceptance by email is sufficient; a signed agreement is used where either side prefers one.
4. 04Work begins once the access, materials or initial payment described in the proposal are in place.
5. 05Scope changes are agreed in writing before they are built, with their effect on fees and timing.

Fees and payment

Fees, the basis of charging and the payment schedule are set out in the applicable proposal, invoice or service agreement. Goods and services tax is charged where applicable at the prevailing rate, and our GSTIN appears on every invoice we issue.

Third-party costs — advertising spend, hosting, developer account fees, licences and paid tools — sit outside our fees and, unless the agreement says otherwise, are billed to you directly by the provider. Our billing policy covers invoicing and disputed invoices in more detail.

Most delays on a project are not engineering delays. They are waiting-for-an-answer delays. The list below is what keeps an engagement moving.

• Accurate, complete information about your business and product, including constraints you would rather not mention.
• A named decision-maker, and feedback and approvals within the timescales set out in the proposal.
• Access to the accounts, environments, repositories, store listings and ad accounts we need — granted through the platform's own delegated-access mechanism rather than shared passwords, and revoked the same way at the end.
• The rights to everything you supply — copy, images, video, fonts, data, trade marks and existing code — and the authority to let us use it.
• Content and instructions that are lawful, accurate and consistent with the policies of the platforms the work will run on.
• Your own backups of your data, records and credentials.

When feedback, access or materials arrive late, timelines move, and we will say so rather than absorb it silently. We will not ship or run material we believe to be unlawful, misleading or in breach of platform policy.

Confidentiality runs in both directions

Each of us will treat the other's non-public information — commercial terms, roadmaps, source code, data, performance figures and credentials — with reasonable care, use it only for the engagement, and share it only with the people who genuinely need it to carry out the work. This continues after the engagement ends, subject to the usual exceptions:

• Information already public, or that becomes public other than through a breach of this section.
• Information already lawfully known, or independently developed without using the other side's information.
• Disclosure required by law or a competent authority — where permitted, we will tell you first.
• Sharing what is necessary with our own service providers, who are held to a comparable standard.

The principle is simple. What we make specifically for you becomes yours once you have paid for it. The general knowledge and reusable machinery we bring to the job stays ours, so we can bring it to the next one.

Until we have been paid in full for a piece of work, rights in it stay with us and you hold a temporary licence to use it for review and agreed testing. We choose third-party components with care and flag any whose licence carries obligations that matter to you, such as attribution or copyleft terms.

Unless your agreement says otherwise, we may name you as a client and describe the work in general terms in our own materials, without confidential details or figures, and we will stop doing so on your written request.

Almost every engagement touches services we do not own: application stores, advertising platforms, cloud and hosting providers, analytics and attribution tools, payment providers and code repositories. Each is governed by its own terms, which you accept directly with that provider.

• Where an account is in your name you are the account holder, responsible for its billing and its compliance with the platform's rules.
• Availability, pricing, feature changes, review outcomes, policy decisions, suspensions and algorithm changes are decisions those platforms make, not us.
• When you ask us to work inside your accounts we act on your instructions and within the platform's published rules, and say so when an instruction appears to conflict with them.
• Charges raised by those providers are yours, whether or not the work they support achieves the result you hoped for.

MNF Infotech is independent. We are not a partner, reseller, agent, certified specialist or authorised representative of Google, Apple, Amazon, Meta or any other platform, and we claim no endorsement by them. Product names are used descriptively, as set out on our trademark independence page.

So there is no ambiguity later, the following sit outside anything we promise:

• Approval, reinstatement or continued good standing of any advertising account, campaign, advertisement or advertiser verification.
• Approval, listing, ranking or continued availability of an app on any store, or the outcome of any store or policy review.
• Any level of impressions, clicks, cost per click, cost per install, conversion rate, revenue, return on ad spend or search ranking.
• Uninterrupted, timely, secure or error-free operation of software, infrastructure or third-party platforms.
• Delivery on a fixed date where that depends on a third-party review, an external dependency or input we are waiting on from you.
• That results seen in one period, market or account will be repeated in another.

What we do commit to: carrying out the work in your agreement with reasonable skill, care and diligence, following the applicable platform policies, and telling you early when something is not working — including when the honest answer is that further spend or further build is not justified.

We stand behind our own work; if we get something wrong, tell us and we will put right what can be put right. The limits below keep our exposure proportionate to the size of the engagement, which is the basis on which our fees are set.

• We are not liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill or opportunity.
• We are not liable for loss of data to the extent it results from a failure to keep the backups described above.
• We are not liable for amounts you pay to third parties and which we never receive, including advertising spend, hosting and platform fees.
• We are not liable for decisions taken by platforms, regulators or other third parties, or for a third-party service failing or changing its terms.

Our total liability in connection with an engagement, whether in contract, tort, statute or otherwise, is limited to the fees you have actually paid us for the specific piece of work that gave rise to the claim.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under the laws of India, including liability for fraud or fraudulent misrepresentation and for death or personal injury caused by negligence.

Events outside our control

Neither of us is in breach for a delay caused by something genuinely beyond reasonable control: network or platform failure, cyber-attack, regulatory action, natural events, fire, flood, epidemic or industrial action. The affected side tells the other promptly and resumes as soon as it reasonably can; if the event persists long enough to defeat the purpose of the work, either side may end the affected part on written notice.

The website terms apply whenever you use the website. An engagement runs from your acceptance of the proposal until the agreed deliverables are complete, or until it ends in one of the ways below.

• In the manner your agreement provides — for a retained programme, normally written notice of an agreed length.
• By either side on written notice, where the other commits a material breach and does not remedy it within a reasonable period after being asked to.
• By either side, where an event outside our control has prevented the work for an extended period.
• By us, where an instruction would require us to act unlawfully or in breach of platform policy, or where undisputed invoices remain unpaid after written follow-up.

We may suspend work rather than end it — where undisputed invoices are overdue, where access we need has been withdrawn, or where continuing would breach law or policy. We will give the reason and say what would allow work to resume.

What happens when an engagement ends

1. 01You pay for work performed and commitments properly made on your behalf up to the effective date; refunds are dealt with under our refund policy.
2. 02Rights in deliverables paid for in full transfer to you, and we hand the work over in a usable form.
3. 03We return credentials and materials of yours that we hold, and remove our own access to your accounts on request.
4. 04Confidentiality, intellectual property, liability and governing law continue to apply afterwards.

Formal notices are given by email: to us at contact@mnfinfotech.com, and to you at the address you last used to correspond with us or the one recorded in your agreement. A notice is treated as received on the next working day after it is sent, unless the sender knows delivery failed. We publish no telephone number, so email is the channel that counts.

Governing law and jurisdiction

These terms, and any dispute or claim arising out of them or out of an engagement, are governed by the laws of India, and the courts at Surat, Gujarat have jurisdiction. Before starting proceedings, please raise the issue with us in writing so we have a real opportunity to resolve it.

Changes to these terms

We may update these terms as our services or the law change; the revision date at the top of this page shows when they last changed, and continued use of the website means you accept the updated version. For an engagement already under way, the version in force is the one that applied when you accepted the proposal, unless we agree otherwise in writing.

If any part of these terms is unenforceable, the rest continues to apply, and if we do not enforce a right immediately we do not give it up. Questions about anything on this page can be sent to contact@mnfinfotech.com.